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Terms of Service

Last Updated: May 1, 2023

Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the website or booking services provided by Imbirnaya Lepyoshka Travel ("us", "we", "our", or "Company").

By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, then you may not access our services.

1. Service Description

Imbirnaya Lepyoshka Travel is an Australian travel agency that offers travel planning, booking, and management services for individual travelers and groups. Our services include but are not limited to:

  • Travel itinerary planning and customization
  • Booking of accommodations, transportation, and activities
  • Guided tours and excursions
  • Travel insurance recommendations
  • Visa application assistance
  • Other travel-related services as specified on our website or in direct communications

2. User Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account.

You are responsible for safeguarding the password you use to access our services and for any activities or actions under your password. We encourage you to use a "strong" password (a password that uses a combination of upper and lower case letters, numbers, and symbols) for your account.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

3. Booking and Payments

3.1 Booking Process

By making a booking with us, you warrant that you are at least 18 years of age and that you have the legal authority to enter into this agreement and to use our services in accordance with these Terms.

All bookings are subject to availability and confirmation. We reserve the right to refuse any booking at our discretion.

3.2 Payment Terms

Payment terms vary depending on the type of service booked. Typically, we require:

  • A non-refundable deposit at the time of booking
  • Full payment due 30-60 days prior to the commencement of travel
  • Immediate full payment for bookings made within 30 days of travel

Specific payment terms will be clearly communicated during the booking process.

3.3 Pricing and Currency

All prices are quoted in Australian Dollars (AUD) unless otherwise specified. Prices are subject to change due to factors beyond our control, such as currency fluctuations, supplier price increases, or changes in tax rates, until full payment has been received.

4. Cancellations and Refunds

4.1 Cancellation by Customer

Cancellation policies vary depending on the type of service booked and the timing of the cancellation. Standard cancellation fees are as follows:

  • Cancellation more than 60 days before departure: Loss of deposit
  • Cancellation 30-60 days before departure: 50% of total booking cost
  • Cancellation less than 30 days before departure: 100% of total booking cost

Some suppliers and special promotions may have stricter cancellation policies, which will be communicated at the time of booking.

4.2 Cancellation by Us

We reserve the right to cancel a booking if:

  • Full payment is not received by the due date
  • Minimum participant numbers for group tours are not met
  • Circumstances beyond our control necessitate cancellation

In case of cancellation by us, you will be offered a full refund or an alternative travel arrangement of comparable standard.

4.3 Changes to Bookings

If you wish to make changes to your booking after confirmation, we will make reasonable efforts to accommodate your request. However, changes are subject to availability and may incur additional fees.

5. Travel Documentation and Insurance

5.1 Travel Documentation

It is your responsibility to ensure that you have all necessary travel documentation, including but not limited to:

  • Valid passport with at least six months validity beyond your return date
  • Appropriate visas for all destinations
  • Travel insurance
  • Health certificates or vaccinations if required

We are not liable for any consequences arising from inadequate travel documentation.

5.2 Travel Insurance

We strongly recommend that all travelers purchase comprehensive travel insurance covering cancelation, medical emergencies, personal accidents, and personal belongings. Travel insurance is not included in our package prices unless explicitly stated.

6. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

  • Your use or inability to use our services
  • Any changes which we may make to our services, or any temporary or permanent cessation of our services
  • The deletion of, corruption of, or failure to store any content or communications maintained or transmitted through our services
  • Your failure to provide accurate account information
  • Your failure to keep your password or account details secure and confidential

We are not liable for any injury, death, property damage, or other loss, accident, delay, inconvenience, or irregularity arising out of the use of our services or your participation in travel activities.

7. Force Majeure

We will not be liable for any delay or failure to perform our obligations under these Terms resulting from events beyond our reasonable control, including but not limited to natural disasters, acts of government, terrorism, civil unrest, strikes, or other labor problems.

8. Intellectual Property

The content on our website, including text, graphics, logos, images, and software, is the property of Imbirnaya Lepyoshka Travel or its content suppliers and is protected by Australian and international copyright, trademark, and other intellectual property laws.

Our name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Imbirnaya Lepyoshka Travel or its affiliates. You must not use such marks without our prior written permission.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions.

Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

10. Changes to Terms

We reserve the right to modify or replace these Terms at any time. The most current version will be posted on our website with the effective date. By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised Terms.

11. Contact Us

If you have any questions about these Terms, please contact us at:

Imbirnaya Lepyoshka Travel
123 George Street
Sydney NSW 2000
Australia

Email: [email protected]
Phone: +61 2 9999 9999

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Address 123 Explorer Street, Sydney NSW 2000, Australia

Phone +61 2 1234 5678

Email [email protected]

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